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Feedburner problems


Hi Hans –

There was a fire at a power station in Chicago, causing a large power outage that took down a significant portion of the downtown area of the city. Though we host in a data center that boasts redundant power supply (including generators), the generators failed, causing a server outage with us and thousands of other companies who host their servers at this data center.

We’ve just resumed operation, we are checking the integrity of the database and are working to ensure everything is operating smoothly now that the power has been restored and the fire has been contained.
We’re sorry for the interruption, and we are already investigating how to protect our users from such a situation again. Dick (our CEO) is posting to our blog momentarily with some more details, and we will post updates as we make progress.

Thanks (as always) for using FeedBurner, and keep in touch.

Regards,

Rick

—-
Rick Klau
VP, Business Development

I will update this posting with more news to come.

Update 10.40u: Last update from our CTO: one table remaining in the database to repair, then we’re back at 100%. Should be ready in less than 5 minutes.

–Rick

Update 10.45u: message on Feedburner blog: FeedBurner Outage

Update 10.50u: Counter is running. The application has an errormessage. They are aware of this and working on it. I think the support is good and friendly. My emails are answered immediately by Rick!

Update 10.53u: Emailmessage from Rick: "It’s Up". After checking: everything is fine now. Stats are ok and all feeds are being update now in feeddemon. Great support!

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About The Author

Hans Mestrum

Hans is al 12 jaar bezig op het gebied van Social & Media. Momenteel is hij vlogger bij de Hogeschool van Arnhem en Nijmegen (HAN). Daarvoor houdt hij o.a. deze weblog bij met videoblogs van projecten, evenementen etc. Daarnaast schrijft hij op persoonlijke titel over trends, zijn (professionele) leven en overwegingen. Bekijk ook zijn profiel website

9 Comments

  1. Mickel Langeveld

    What’s in a name: Feed “burner”.

    Antwoord
  2. Rick Klau

    Hans – the application should be responding to all requests, everything on our end appears to be back and operational. Are you still seeing errors?

    Antwoord
  3. Hans

    @Rick: everything is working fine now. Great support!! I also made a posting with updates on http://www.mediafact.nl/comments.php?id=9029_0_1_0_C. Perhaps a good idea to leave a comment there. Marco (owner of marketingfacts is very enthusiastic about your support)

    Antwoord
  4. Eric Lunt

    Hey there Hans. I just wanted to say thanks for keeping people updated on the status of our outage. I’m really really disappointed in our hosting provider, and I apologize for the service being down. I HATE it when our service isn’t available.

    Antwoord
  5. Hans

    @fred, ja heb ik ook gezien. Maar dat was ook snel opgelost en kreeg ik goede feedback.

    Antwoord
  6. Fred Zelders

    Ze merkten de fout van gisteren pas toen ik een post op mij weblog maakte over het feit dat ie down was: This is particularly unfortunate coming on the heels of the feedcount bug we introduced the night before (that was then fixed after we saw your report). Not a good two days. As I say in the report, we will quickly get further redundant geographic distribution to prevent this from happening in the future.

    Antwoord
  7. Hans

    Ja ze hebben wel pech maar reageren toch snel. Zie ook hier de 2 reacties van de medewerkers van Feedburner (zelfs de VP) en op MF. Kijk technisch kan er best wel eens iets fout gaan als de communicatie er over maar ok is. Dan is klant al voor meer als de helft gerepareerd vind ik.

    Antwoord

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Hans Mestrum

Leuk dat je hier op mijn weblog bent. De video's en foto's die je hier vindt, zijn door mij gemaakt voor o.a. de Hogeschool van Arnhem en Nijmegen (HAN), waar ik videoblogger en social mediaspecialist ben.

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