Flipping the funnel: let your customers speak up as fans
The idea of Seth Godin, Flip the funnel:
“Turn strangers into friends.
Turn friends into customers.
And then… do the most important job:
Turn your customers into salespeople.”
“What if we flip the funnel and turn it into a megaphone?
What if you could figure out how to use the Internet to empower the people who like you, who respect you, who have a vested interest in your success? I call this group of people—your friends and prospects and customers who are willing to do this—your fan club.
A new set of online tools makes this approach not just a possibility, but also an imperative for any organization hoping to grow. Give your fan club a megaphone and get out of the way.”
And he describes the new set of online tools in his great free ebook: Flipping the Funnel (pdf). About del.icio.us, Flickr, Blogging, Squidoo and more. To flip the funnel. Simple, but great idea. And it starts here: Can you buy into the fact that you can empower your fans to speak up?