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Marketers Must Give Up Some Control

Charlene Li (her blog) of Forrester Research raised a question at Forrester Research’s Consumer Forum 2005: What do blogs, RSS and search engines have in common? Her answer was that they require interactive marketeers to give up some control. She had five rules for marketeers interested in running blogs and other social computing tools. Found this on It fits perfectly in what I was writing on upstream thinking and the posting Should a marketeer blog? Both in dutch.
Read more in the continue reading section.

"1.  engage in a conversation. For example let developers interact with the brand via posts

2. enjoy the conversation. Customers are often smarter than the marketer.

3. make customers tell marketers what they want.

4. place the ability in the hands of users.

5. marketers should admit mistakes.

How do marketers get started with social computing?

1. They should decide how involved they want to get with it. Listen to the consumer.

2. Start small. Get people used to the mindset.

3. Place earnings calls in podcasts for media and analysts to access after a call.

4. Market these tools and create awareness with the targeted audiences.

5. Deploy the metrics necessary to measure effectiveness to cover the posts generated in a blog or e-mails received."

Of course there are risks but as Charlene says:  "If you can’t trust your employees and executives to have open discussions, you have bigger issues on your hands."

And there is a discussion going on on what the influence is of blogging on sales. Charlene said: "It’s not how many people have you sold,but how many people have you influenced?"

Read more in the very interesting article where I found this on
And read what The Holistic Web adds to it:

Lose full control over corporate tone and messaging.
Gain a believable, accessible human voice; direct customer
feedback to where it counts; credibility in the market place (directly
related to the human voice).
Lose control over the medium, the ability to “push” at will.
Gain customers that truly want your messages
Search engines
Lose the ability to dominate the conversation.
Gain a more level playing field for smaller players.

About The Author

Hans Mestrum

Hans is al 12 jaar bezig op het gebied van Social & Media. Momenteel is hij vlogger bij de Hogeschool van Arnhem en Nijmegen (HAN). Daarvoor houdt hij o.a. deze weblog bij met videoblogs van projecten, evenementen etc. Daarnaast schrijft hij op persoonlijke titel over trends, zijn (professionele) leven en overwegingen. Bekijk ook zijn profiel website

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hansmestrum About me
Hans Mestrum

Leuk dat je hier op mijn weblog bent. De video's en foto's die je hier vindt, zijn door mij gemaakt voor o.a. de Hogeschool van Arnhem en Nijmegen (HAN), waar ik videoblogger en social mediaspecialist ben.

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